Training day – Boulevard de la sécurité
Just because a tool looks simple, has all the right buttons, has pretty pictures, and is a single pane of glass doesn’t mean it’s easy to use. And if it’s easy to use but solves a complicated technical problem, will you be able (in civil language) to explain its purpose and use to your customer who is struggling with technology in a way that makes them feel comfortable spending their money on it?
Maybe, maybe not. The key to successfully answering these questions is supplier training. I can hear your moans all the way here y’all. “I don’t have time to train. “I can figure it out on my own, thank you very much.” “It’s too expensive.” “I have friends who use it, I will learn from them.” Let me pass you some cheese to go with that w(h)ine, ok?
Pay the money, do the training.
Listen, the reality is that there is a cost to taking training – even though the training itself is free. Often it can seem quite expensive to train. Because apart from the training itself, there are other costs for your company. Not just financial expenses, but other personal expenses.
Time spent on training means dollars lost on client visits, longer hours returning client calls after training hours, making up for lost time when you return, travel expenses, hotels, food , lost family time and all the stress of recovering those costs. . It’s a lot, that’s for sure.
Training impacts all facets of your work and personal life.
“How many times do I have to teach you: just because something works doesn’t mean it can’t be improved.” —Shuri
Because the benefits of training far outweigh the costs of training.
Bringing experience and knowledge to your clients sets you up for success. Your responsibility, from a business perspective, is to make sure you have the right tools to help bring their company’s vision to life. The more you know about these tools and the impact they have on users or on (Read more…)